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If you are a Nemu customer and have a Shopify store integrated with Yampi checkout, but are having difficulty viewing tracking information on your panel, this tutorial was created especially for you!
Make sure you have completed all the initial configurations necessary to use the Nemu platform. It is extremely important that all configurations are correct to ensure the proper functioning of your panel.
For additional information, contact Nemu support or follow the step-by-step setup guide below:
Getting Started with Nemu - Setup

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🔍 Causes and solutions

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1. Third-party snippets

If your store’s theme was developed by third parties (not a standard Shopify theme), check or contact your developer to ensure it was created based on the most updated snippet available. The snippet plays a fundamental role in the functioning of UTMs. To solve this problem, simply update the snippet using the “Reinstall theme” option in Shopify or ask your developer to do it.

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2. Old Store

If your store was created a considerable time ago, it may be using an outdated snippet. To solve this issue, update the snippet using the “Reinstall theme” option in Shopify. ✅ We have come to the end! If you were able to identify the problem, you can make the necessary adjustments. Otherwise, do not hesitate to contact Nemu support for more information and assistance. We hope this helps clarify the situation and solve any problems you may be experiencing with sales tracking on the Nemu platform. If you have any additional questions, do not hesitate to contact us. We are here to help. 😊